Payment methods
The following payment options are currently available:
- Cash on delivery – only within Hungary
In the case of cash on delivery, you pay the postal officer. - Transfer in advance – within and outside Hungary
For “Transfer in advance” you do not need to enter a bank account
or credit card details in the webshop. When you choose a payment method, you will see where you can transfer the money for your purchase. - Bank card (Visa, Mastercard, Discover, American Express)
- Paypal – inside and outside Hungary
When paying by credit card and Paypal, the payment is made through the system of Paypal and your credit card details are not transmitted to Biologi-Team Kft. For more information, please see the General Terms and Conditions.
Frequent questions:
Yes. If you are shopping as an individual, you do not need to provide any identification or personal details in the Webshop (corporate customers have to give a HU or EU tax number). The connection to our website from your browser is encrypted, using a valid, trusted SSL certificate (valid https) and a strong protocol version and encryption package over a secure TLS connection.
Yes, in case of payment by credit card and Paypal, the payment is made through the system of Paypal and the credit card details are not transmitted to Biologi-Team Kft. Further informations you find in the General Terms and Conditions.
Yes, if you pay by bank transfer in advance, we will not post the book until we have received the payment. Once the payment is received, you do not need to notify us, we will post the book automatically.
No, it is not necessary and not possible to create a customer account on the website currently, only to place an order.
If you have given the necessary information correctly when placing your order:
– In case of Cash on delivery, you don’t have anything to do. You pay the postal officer when you take over the book.
– In case of transfer in advance, after placing your order, please log in to your online bank and transfer the amount of your purchase to the bank account number given. After that, you have nothing to do, after the payment has been received, the book will be posted automatically.
– In case of payment by credit card and Paypal, after the order has been placed and paid, you do not have anything to do, once the payment has been received, the book will be sent automatically.
You can extend, modify or cancel your order. We have
call center in Hungarian, please call our central phone
number: +36 (70) 23 44 555 (working days, 10-14h)
For other languages, please send an e-mail to our central e-mail
address: info et biologi-team.hu Please write your order number
and what you wish to change in it. In writing Hungarian, English
and German are preferred, but this is not a requirement.
Delivery
The shipping cost depends on the country you order to and the number of books you order. The books you order will be sent by post, either by postal parcel or by package, depending on the number of books.
Postal delivery, parcel delivery
- Within Hungary – free of charge.
Delivery time: varies, usually 2-5 days. - Within the European Union – free of charge.
Delivery time: variable, usually 3-10 days. - Outside the European Union – charges may vary. Please specify
postal address and the Webshop will show you the postage to be paid.
Delivery time: varies, usually 5-25 days.
Packaging
There is no packaging fee. In case you order more books and this requires a different packaging than usual, Biologi-Team Kft will take over the costs. We do not currently use courier services (DPD, UPS, etc.) because we are satisfied with the delivery service of the post office, which is relatively fast.
The books are wrapped in shrink foil separately before being placed in the envelope or parcel. One or two books are sent in a so-called air bubble envelope. For three or more books, we will send a package – free of charge. If the buyer specifically requests that the book should be sent in a very thick and secure package because it is being sent to Canada or Australia, for example, please let us know in advance. In this case, a packaging fee may apply, which will be agreed with the customer by phone or in writing after the order.
This is very rare nowadays, and the book will of course be replaced! Any damage to the book (scratches, breakage, soaking, damage) must be reported within 7 days of receipt. Please report the damage by e-mail to info et biologi-team.hu and return the book. Further information: Regulation of return and refund, guarantee, warranty
The book will be replaced, of course! Book production errors (e.g. color errors, turned pages, shifted print) can be reported within 90 days after receipt of the book. Please report the damage by e-mail to info et biologi-team.hu and return the book. Further information: Regulation of return and refund, guarantee, warranty